Locks Heath Builders LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website or contact us about building services.
1. Information we collect
We may collect the following personal data:
- Your name, phone number and email address (when you enquire via our contact form or by phone)
- Your project details and property address (to provide an accurate quote)
- Technical data such as IP address, browser type and device information (via standard server logs)
- Information you provide when corresponding with us by email or social media
2. How we use your information
We use your personal data solely for the purposes of:
- Responding to enquiries and providing quotes
- Planning and carrying out building work at your property
- Communicating project updates and scheduling
- Fulfilling legal, regulatory or insurance requirements
- Improving our website and customer service
We do not sell, rent or trade your personal data with third parties for marketing purposes.
3. Legal basis for processing
Under UK data protection law, we process your personal data on the basis of: contract (to provide the building services you request), legitimate interests (to run our business efficiently), and consent (where you have explicitly agreed, e.g. to marketing communications).
4. Data sharing and third parties
We only share your data where necessary to deliver our services. This includes:
- Our professional advisors (accountants, insurers, legal advisers)
- Regulatory bodies or local authorities when required by law (e.g. building control)
- IT service providers who host our website or manage our email systems
All third parties we work with are required to keep your data secure and use it only for the specified purpose.
5. Data retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or insurance requirements. Typically, we keep customer records for 7 years after project completion, in line with industry and insurance standards.
6. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details below.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies
Our website uses minimal cookies necessary for functionality. We do not use tracking cookies or third-party advertising cookies. By using our website, you consent to the use of these essential cookies.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@locksheathbuilders.co.uk
- Phone: 07876 778891
- Post: Locks Heath Builders LTD, Locks Heath, Southampton, Hampshire
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.