These Terms and Conditions govern your use of the Locks Heath Builders LTD website and the building services we provide. By using our website or engaging our services, you agree to these terms in full. If you do not agree with any part of these terms, you must not use our website or services.
1. Definitions
"We", "us", "our" refers to Locks Heath Builders LTD, a company registered in England and Wales. "You", "your" refers to the person accessing our website or engaging our building services. "Contract" means the agreement between us and you for the provision of building services.
2. Website use
The content of this website is for general information and use only. It is subject to change without notice. We make no warranties or guarantees about the accuracy, completeness or suitability of the information contained on this website for any particular purpose.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising from such use is subject to the laws of England and Wales.
3. Quotations and estimates
All quotations provided by us are valid for 30 days from the date of issue unless otherwise stated in writing. Quotations are based on the information you provide and a site survey where applicable. Any changes to the scope of work after a quotation has been accepted may result in additional charges.
Estimates are provided as a rough guide only and are not fixed-price quotations. Actual costs may vary depending on unforeseen circumstances, site conditions or changes to the agreed specification.
4. Contract and payment terms
A contract is formed when you accept our written quotation and we confirm acceptance of the work in writing. Our standard payment terms are:
- A deposit may be required before work commences (percentage agreed in writing)
- Stage payments may be required for larger projects, as detailed in the quotation
- Final payment is due within 7 days of practical completion and sign-off
- All payments must be made by bank transfer unless otherwise agreed in writing
We reserve the right to suspend work if payment is not received in accordance with these terms. Late payments may incur interest at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellations and postponements
If you need to cancel or postpone work after a contract has been formed, please notify us in writing as soon as possible. Cancellations made within 14 days of the agreed start date may be subject to a cancellation fee to cover costs already incurred (e.g. materials ordered, labour booked). The specific cancellation terms will be set out in your quotation or contract.
6. Access and site conditions
You agree to provide reasonable access to the property and ensure the site is safe for our team to work. We are not responsible for delays caused by restricted access, unsafe conditions, or failure to obtain necessary permissions (e.g. planning permission, building control approval) before work begins.
We will take reasonable care to protect your property and belongings, but we cannot be held liable for damage to items that are not removed from the work area or properly protected, unless caused by our negligence.
7. Materials and guarantees
All materials used will be of suitable quality and fit for purpose unless you specifically request otherwise. Manufacturer warranties on materials pass directly to you. Our workmanship is guaranteed for a period of 12 months from completion, subject to fair wear and tear, accidental damage, and issues arising from alterations made by others after our work is completed.
8. Subcontractors
Where specialist trades or services are required (e.g. gas-safe registered engineers for boiler installation), we may engage qualified subcontractors. All subcontractors are vetted, appropriately qualified and insured. We remain fully responsible for the quality and completion of all work undertaken on our behalf.
9. Limitation of liability
Our total liability to you in respect of any claim arising from our services shall not exceed the total amount paid by you for the specific work giving rise to the claim. We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or damage to reputation, except where such loss is caused by our negligence or wilful misconduct.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
10. Insurance
We maintain comprehensive public liability insurance and employers' liability insurance. Details of our insurance coverage are available on request and can be verified via our Checkatrade profile.
11. Dispute resolution
In the unlikely event of a dispute, we encourage you to contact us directly so we can attempt to resolve the matter promptly and fairly. If we cannot reach a satisfactory resolution, either party may refer the dispute to mediation or, as a last resort, to the courts of England and Wales.
12. Intellectual property
All content on this website, including text, images, logos and design, is the property of Locks Heath Builders LTD or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content from this website without our prior written consent.
13. Changes to these terms
We may revise these Terms and Conditions at any time by updating this page. You should check this page periodically to ensure you are happy with any changes. Your continued use of the website or our services after changes are posted constitutes acceptance of the revised terms.
14. Contact
If you have any questions about these Terms and Conditions, please contact us:
- Email: hello@locksheathbuilders.co.uk
- Phone: 07876 778891